FAQ

1) Why would you use chiltern airport shuttle?

Our team enjoy their work and can be relied upon to service our customers with a high quality of care and professionalism which means you will want to use us again. We are also the easiest and most cost effective airport transfer option, taking the stress out of getting to and from the airport, servicing every day with unbeatable value for money.

2) Will the airport shuttle go door to door?

Yes, we will pick you up from or deliver you to your home, hotel, or office.

3) Is the airport shuttle a scheduled service?

No, as long as you make your booking in advance, we provide an on demand service.

4) Can the airport shuttle take me to the airport at any time of the day?

Yes, we operate 24/7. We service every flight every day door to door.

5) What does shared ride mean?

Because all our passengers are travelling to or from the airport, people in your immediate area can share the same vehicle. This is why our prices are so low.

6) Where can I catch the airport shuttle?

We provide door to door airport transfers to or from anywhere in the town and all suburbs.

7) Where will I find the shuttle at the airport?

Once in the arrivals hall you will be greeted by one of our representatives who will help you with your luggage and escort you to the shuttle.

8) Do I have to book my transfer?

Yes.to avoid disappointment we recommend you book your transfer at least 12 hours in advance, we accept bookings up to 2 hours prior to pick up time.

9) Can I hire the shuttle just for me and my family?

Yes you can. Ask for our super saver transfer service when you make your booking.

10) How much time will I need to get to the airport?

When you make your reservation our staff will ask for your flight departure time and if your flight is domestic or international. This allows us to calculate your travel time to the airport. You may want to go early and do some shopping the choice is yours.

11) Can I order a wake up call?

Yes. When you make your reservation our staff will book this for you at no extra cost.

12) What about infants and child seats?

All of our vehicles have seatbelts and we recommend you bring your childs carseat with you when you travel. For a small fee we will store your carseat for your return journey.